CA Life Style®

iWinery (Hong Kong) Company Limited® 上品酒莊 (香港) 有限公司® California Life Style® Winery

Open a bottle of California Life Style® Wine, and you’ll imagine yourself sailing on the blue water of the Pacific, headed toward the romantic, sunny and vibrant California paradise.

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Delivery and Refund Policy 

Delivery Policy

iWinery (Hong Kong) Company Ltd.

Delivery & Methods

All deliveries of iWineryhk.com and its affiliates will be handled by Granda Food and Wine Limited or like local courier as approved by iWineryhk.com. The delivery time is 2 days unless expressly indicated by our system or requested by the client. 

Failed Delivery

In the event that a delivery fails to reach the client within a reasonable timeframe for delivery indicated by our system, the cost of re-delivery will be borne by iWineryhk.com.  

In the event that the client is not present to receive the delivery as indicated by the system, the client will assume all costs for re-delivery.

All invoices must be settled by Client before delivery will be scheduled.

Sample Delivery Schedule (actual prices may vary as outlined in order confirmation):

Kowloon HK$100.00 

Hong Kong HK$100 

New Territories HK$100

Non-Granda Food and Wine Limited Delivery

In the instance that a delivery will be handled by a licensed partner of Granda Food and Wine Limited., said delivery will abide by the partner company’s delivery policy as stated in their delivery methods and procedures. All partner companies policy’s can be found on their corporate website through the link provided on the “Partner” webpage. Any questions/comments, please contact iWineryHongKong@gmail.com  

Refund Policy

Wines/liquor:

All sales of wine are considered final. Any requests for refund/replacement within the boundaries outlined below will be considered on a case-by-case basis.

Customers requesting to return wine/liquor ordered from iwineryhk.com must contact iwineryhk.com by e-mail at iWineryHongKong@gmail.com within 3 days of purchase. iwineryhk.com will issue an e-mail confirming receipt of request and follow-up with a claim rejection or details/timing of the replacement/refund within 15 working days. All costs for return/refund will be borne by the customer, including, but not limited to pick-up from/delivery to iwineryhk.com warehouse, re-stocking fees and damage to goods. The following conditions will be considered for return/refund:

Bottles damaged on delivery

Delivery of incorrect product/missing product

Wines arrived corked 

Non-Wine/Liquor related Products:

Customers requesting to return non-wine/liquor related products ordered from iwineryhk.com must contact iwineryhk.com by e-mail at iWineryHongKong@gmail.com within 3 days of purchase. ACL will issue an e-mail confirming receipt of request and follow-up with a claim rejection or details/timing of the replacement/refund within 15 working days. All costs for return/refund will be borne by the customer, including, but not limited to pick-up from/delivery to iwineryhk.com warehouse, re-stocking fees and damage to goods. The following conditions will be considered for return/refund:

Product damaged on delivery

Delivery of incorrect product/missing product 

If any confirmed replacement request cannot be fulfilled due to short supply, the customer will be issued a full refund.

Any questions or to follow up on a claim, please e-mail iWineryHongKong@gmail.com  

 

 

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Telephone +852-8171-3118
FAX +1-877-852-8548
Postal address Miramar Twr#1010, 132 Nathan Rd, Tsimshatsui, Kowloon, Hong Kong
Electronic mail iWineryHongKong@gmail.com
Send mail to iWineryHongKong@gmail.com with questions or comments about this web site.
Copyright © 2012 iWinery Hong Kong Company Ltd
Last modified: May 15, 2012